No products in the cart.
Return To Shop
Who we are
This website is run by Prime Impex, Plot 10-12, Factory Road, Ntinda Industrial Area, Kampala, Uganda. This policy explains what personal information we collect when you visit our website, shop with us or contact us, how we use it, and the choices you have. We handle personal data in line with the Data Protection and Privacy Act, 2019 of Uganda. Last updated: 5 November 2026.
Information we collect
When you place an order or create an account, we collect your name, phone number, email address, delivery address and order details. When you use our contact form, we collect your name, email address and message. When you subscribe to our newsletter, we collect your email address. Our website also records basic technical information, such as your IP address and browser type, to keep the site secure and working. We do not store card details; any card or mobile money payment is handled by the payment provider.
How we use your information
We use your information to process, deliver and support your orders; to contact you about your order, delivery or returns; to answer your questions; to send you our newsletter if you have subscribed; to prevent fraud and keep our website secure; and to meet our legal and accounting obligations. We do not sell or rent your personal information to anyone.
Cookies
Our website uses cookies, small files stored in your browser, to keep items in your cart, remember your login and preferences, and keep the checkout working. These cookies are needed for the shop to function. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may then not work. If we add analytics or advertising cookies in the future, we will update this policy.
Newsletter and marketing emails
We only send newsletters and offers to people who have subscribed. Our newsletter is managed by Mailchimp, and you will be asked to confirm your subscription by email. Every newsletter has an unsubscribe link, and you can also ask us to remove you at any time.
Who we share your data with
We share only the information needed with: delivery partners, to deliver your order; payment providers, to process payments; and service providers who help us run our business, such as our website host, email delivery services and Mailchimp. Some of these providers store data outside Uganda; we only use reputable providers that protect personal data. We may also share information when required by law or to protect our customers and business.
How long we keep your data
We keep order and invoice records for as long as required by Ugandan tax and accounting laws. Contact form messages are kept for as long as needed to answer and follow up on your enquiry. Newsletter subscriptions are kept until you unsubscribe. Account details are kept until you ask us to close your account.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to object to its use for marketing, and to withdraw your consent at any time. To make a request, contact us using the details below. If you are not satisfied with our response, you can complain to the Personal Data Protection Office of Uganda.
Security and contact
Our website uses a secure (HTTPS) connection, and access to customer information is limited to staff and service providers who need it. We may update this policy from time to time, and the latest version will always be on this page. For any questions about your privacy, contact Prime Impex at info@primeimpex.co.ug or +256 702 370 370, Monday to Friday, 9am to 5pm.