Our Terms & Conditions

These terms apply to every order placed with Prime Impex, whether on this website, in our showroom or by phone. By browsing this website or placing an order, you agree to them. Please read them together with our Refund and Returns Policy and Privacy Policy.

Prime Impex is based at Plot 10-12, Factory Road, Ntinda Industrial Area, Kampala, Uganda. You can reach us at info@primeimpex.co.ug or +256 702 370 370. Last updated: 5 November 2026.

Orders and prices

  1. All prices are shown in Uganda Shillings (UGX). Any applicable taxes and delivery charges are shown at checkout before you confirm your order.
  2. Your order is an offer to buy. A contract is formed only when we confirm your order by phone, email or SMS.
  3. We may decline or cancel an order if an item is out of stock, if a price or description was shown in error, or if we cannot deliver to your address. If you have already paid, we will refund you in full.
  4. We describe and photograph our products as accurately as we can. Natural materials such as wood, leather and fabric vary, and colours can look different on screens, so small differences in grain, shade or texture are not defects.
  5. Measurements are approximate. Please check that furniture will fit your space, doorways, stairs and lifts before ordering.

Payment

  1. We accept the payment methods shown at checkout. At present this is cash on delivery; other methods, such as mobile money, card or bank transfer, may be added.
  2. Custom-made and special orders may require a deposit before we place the order with our makers or suppliers. Deposits for custom orders are not refundable once production has started.
  3. Items remain the property of Prime Impex until they have been paid for in full.

Delivery, assembly and installation

  1. We deliver within Uganda. Delivery charges and estimated delivery times are confirmed at checkout or when we confirm your order. Delivery dates are estimates and may change because of stock, weather or road conditions; we will keep you informed.
  2. Someone aged 18 or over must be present to receive and sign for the delivery. If nobody is available at the agreed time, a re-delivery fee may apply.
  3. Please make sure there is safe access to your property and room for the items. If an item cannot be delivered because of access or space, it may be returned to our store and a fee may apply.
  4. Check your order on delivery and report any damage, faults or missing items within 48 hours, as set out in our Refund and Returns Policy.
  5. Where assembly or installation is included or agreed, our team will carry it out. We are not responsible for problems caused by assembly, alterations or installation carried out by others.

Returns, refunds and warranty

  1. Returns, exchanges and refunds are handled under our Refund and Returns Policy, which forms part of these terms.
  2. Where a product comes with a manufacturer’s or Prime Impex warranty, the warranty period and conditions are stated on the product page or your receipt.
  3. Warranties do not cover normal wear and tear, misuse, accidental damage, exposure to direct sunlight, water or heat, or damage caused by not following care instructions.

Using our website

  1. You may create an account to track orders and save details. Please keep your login details private; you are responsible for activity on your account.
  2. All content on this website, including text, photos, logos and designs, belongs to Prime Impex or its suppliers and may not be copied or used without our written permission.
  3. We handle your personal information as described in our Privacy Policy.
  4. You must not misuse this website, for example by attempting to access it without permission, introducing harmful code or placing false orders.

Liability, changes and governing law

  1. Nothing in these terms limits your rights as a consumer under the laws of Uganda.
  2. To the extent the law allows, our total liability for any order is limited to the price you paid for it, and we are not liable for indirect losses such as loss of income or business.
  3. We are not responsible for delays or failures caused by events outside our reasonable control.
  4. We may update these terms from time to time. The version on this page when you place your order applies to that order.
  5. These terms are governed by the laws of the Republic of Uganda, and any disputes will be handled by the courts of Uganda.

Contact us

If you have any questions about these terms, please contact Prime Impex at info@primeimpex.co.ug or +256 702 370 370, Monday to Friday, 9am to 5pm, or visit our showroom at Plot 10-12, Factory Road, Ntinda Industrial Area, Kampala.

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